Terms & Conditions

Bookings offered on valenstay.fr are sold by SCI DENC&VI 7MMO, located at 5 rue René Fallet, 94190 Villeneuve-Saint-Georges, France, registered under SIRET 83879054100026.

For any question before or after booking, guests may contact ValenStay at contact@valenstay.fr.

ValenStay offers furnished short-stay accommodation primarily designed for business travel, while remaining available for other types of stays depending on availability.

The key features of the selected property, its address, maximum capacity, amenities and available dates are displayed on the listing page before booking.

A booking becomes final once payment has been successfully completed and confirmation has been issued.

Guests agree to provide accurate information when booking, including their identity, contact details and the actual number of travellers.

Prices displayed on the website are shown in euros and correspond to the amount communicated before payment validation.

Payment is made by card through a secure checkout flow. A booking is only confirmed once the payment has been successfully accepted.

Unless otherwise stated before payment, the displayed amounts include the services described in the booking summary. A security deposit may be requested separately for some stays or optional services.

Any cancellation or modification request must be sent in writing to contact@valenstay.fr.

The specific conditions displayed before payment and repeated in the booking confirmation prevail to determine the financial consequences of a cancellation, modification or no-show.

If an exceptional issue affects the booked property, ValenStay will try to offer an equivalent alternative solution or, failing that, refund the sums received for the affected booking.

Unless otherwise specified to the guest, the standard check-in time is 4:00 PM and the standard check-out time is 11:00 AM.

Options such as early check-in or late check-out may be offered subject to availability and, where applicable, an additional charge.

Guests agree to use the property peacefully, according to its intended purpose, and to respect neighbours, safety rules and any instructions communicated before or during the stay.

Parties, disturbances, subletting, unlawful use and over-occupancy are prohibited.

Guests are responsible for any damage caused by themselves, their companions or their invitees during the stay.

ValenStay cannot be held liable for loss, theft or damage affecting guests' personal belongings, except in the event of proven fault by the host.

Any complaint relating to a stay must be sent as soon as possible, and no later than within a reasonable time after departure, to contact@valenstay.fr.

Guests are invited to describe the issue precisely and attach any information useful for its handling.

In accordance with the French Consumer Code rules on consumer dispute mediation, after first contacting us and if the response provided is not satisfactory, consumers may use, free of charge, a consumer mediation procedure with CM2C, 49 rue de Ponthieu, 75008 Paris, France.

Phone: +33 1 89 47 00 14. Referral website: https://www.cm2c.net/declarer-un-litige.php. Email: litiges@cm2c.net.

These Terms & Conditions are governed by French law.

In the event of a dispute, the parties will first seek an amicable solution before starting legal proceedings.